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Management

Effective Executive


Mar'15
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Powering on Potential: Assessing the Potential of Leaders of Emerging Markets to Improve Their Countries’ Environmental Sustainability
More for Less: Getting the Best Performance for the Least Monetary Outlay
Leadership Issues and Developing, Releasing and Harnessing Potential
The Any Person Movement
Powering on Change Management Potential: Model and Case Study to Help Build Organizational Change Capacity
Organizational Empowerment Practices, Psychological Empowerment and Work Outcomes Among Frontline Service Employees in Five-Star Turkish Hotels
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Powering on Potential: Assessing the Potential of Leaders of Emerging Markets to Improve Their Countries’ Environmental Sustainability

-- Stephanie Jones and Amr Sukkar

According to environmental experts, environmental costs have increasingly been internalized in the business with such charges as water consumption and waste disposal added to costs. As these costs increase, the cost of business increases, and in the ever more competitive marketplace, these costs will either reduce the profit or sales or both of the typical SME. For a business to reach sustainability goals, where a company can achieve an emphasis on PPP, there is obviously a need for leaders with the ability to take a strategic view of their businesses, as continually internalizing increased cost will eventually drive them out of business.

Article Price : Rs.50

More for Less: Getting the Best Performance for the Least Monetary Outlay

-- Bob Murray

A transformational leader is able to get people to feel united, to feel part of a tribe. This feeling helps in building both engagement and productivity because people are genetically wired to work hard to support the tribe—just like their ancient hunter-gatherer ancestors did. The survival and prosperity of the group becomes their mission. Like all the really effective ways of improving productivity, encouraging managers and leaders to be more transformational in the way that they go about their business takes time because it involves a new mindset, but costs little, if anything, in direct cash outlay.

Article Price : Rs.50

Leadership Issues and Developing, Releasing and Harnessing Potential

-- Colin Coulson-Thomas

Many governing bodies formulate stretching goals. Electorates can have raised expectations. Customers are often more demanding. Investors seek high returns. Staff are concerned with their advancement and incomes. Governments expect taxes to be paid. Balanced scorecard reviews often highlight various areas that require improvement. Unless many individuals, teams and organizations can innovate, do things differently and release and utilize potential, such a combination of demands may far exceed available resources.

Article Price : Rs.50

The Any Person Movement

-- Dan Coughlin

The Any Person Movement simply says that any person can choose to take responsibility for his or her decisions and get better at any age. Any person can consciously work to enhance his or her emotions and to better understand other people. Any person can become an effective leader and an effective team member. Any person can be an asset in helping to improve other people’s careers. Any person can invest efforts in observing customers and determining what would be of more appropriate value for the customer through more innovative products and services. Any person can see what is hurting the organization’s brand and offer recommendations. Any person can develop and maintain strong desire, dignity, and optimism at work. All of these intangibles can be developed by any person in an organization.

Article Price : Rs.50

Powering on Change Management Potential: Model and Case Study to Help Build Organizational Change Capacity

-- Edmond Mellina

An organization cannot grow if it remains unwilling to change. The capacity to absorb change is the fuel that propels an organization forward and puts it on the path of progress. And this organizational capacity can be built by adopting the 4-stage model presented in this paper. Besides giving an overview of the said model, the paper also draws on a client case to explain how change management capabilities can be increased in the real world and how it helps an organization to reach its potential.

Article Price : Rs.50

Organizational Empowerment Practices, Psychological Empowerment and Work Outcomes Among Frontline Service Employees in Five-Star Turkish Hotels

-- Ronald J Burke, Mustafa Koyuncu, Jacob Wolpin, ªevket Yirik and Kadife Koyuncu

This study investigated the relationship of organizational empowerment practices, feelings of psychological empowerment, important work outcomes, and the effects of these on self-reported assessments of service quality among frontline service workers in five-star hotels of Turkey. Personal demographics (e.g., level of education, organizational level and hours worked) were associated with higher levels of organizational empowerment practices. Organizational empowerment practices were only weakly related to employee reports of psychological empowerment. But organizational empowerment practices were directly related to more favorable work outcomes. Psychological empowerment and affective commitment were significant predictors of perceptions of service quality.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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